Returns & Exchanges
At Daiwa US, we stand by the quality of our fashion collections and offer a seamless 30-day return policy for all unworn items with original tags attached. We strive to ensure you are completely satisfied with your purchase through our streamlined exchange and refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging and securely attach the prepaid shipping label provided via email after your request is approved.
Ship It Back
Drop off your package at any authorized carrier location; be sure to obtain a receipt for your records to track the return status.
Receive Your Refund
Once our quality control team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing